I keep getting declined due to “We are unable to verify your identification information” . I have contacted Goldman and Apple care and they could not help. I am not getting the option to submit my ID or anything , just an automatic decline and that’s all.
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Show more LessPosted on Apr 23, 2023 9:43 PM
Me too (63) Me too Me too (63) Me too Reply Question marked as Top-ranking reply User level: Level 7 21,781 pointsPosted on Apr 24, 2023 3:23 AM
Goldman Sachs uses several sources of information to verify your are who you say you are. This ID process is required by Federal regulations.
Your information such as name, address and date of birth must be correct and match exactly other information Goldman gathers. This means your Drivers License/State ID must match you Apple ID information. If your address is incorrect or the DL has expired, your identity cannot be verified.
Goldman Sachs gathers information from your Apple ID account, credit reporting agencies, and other sources. Information collected is compared to you Apple Card application and match exactly. If your DL has an old address a new DL must be obtained. If the age is incorrect on your Apple ID, you must correct it.
Here are several support articles that will help with information in you Apple ID account.
Contact your States Department of Motor Vehicles to learn how to correct your Drivers License or State ID
Obtain a free copy of your TransUnion credit report and examine your personal information in the report including name, date of birth, current address etc. If information obtained in the credit does not match your Drivers License, contact TransUnion to make corrections.
Contact TransUnion Consumer Relations at (800) 916-8800.
Once the information from those sources match you are ready to fill out your Apple Card MasterCard application. Carefully fill out the application and carefully review your information before submitting and maybe even have a trusted friend or family member review it also. Once you are sure all your information is accurate, submit the application.
Your application may not be approved right away because of the previous declined applications. Extra time may be spent reviewing the information for errors. You usually have an answer within 10 days of submitting your application. If you have applied too many times within a short time period you application may be declined, even if the information is correct. Please wait 30 days before submitting a new application. Here is how Goldman Sachs Bank evaluates your application.
This is not a process unique to Goldman Sachs Bank. All banks and financial institutions are under the same Federal regulations included in the Patriot Act.
If you have additional questions please post a comment.
Show more LessWhy does the Apple Card Support Line at Goldman Sachs even exist? "Unable to Verify Your Identification Information." The Apple Card Application Support Line is a joke. My ultimate objective was to get an Apple Card so that I could associate it with my Apple Pay Account. I have submitted an application 3 times for the Apple Card. Each time it comes back with the same response, "Unable to Verify Your Identification Information." I retired from the US military after 33 years service. I've contacted the Apple Card Support Desk at Goldman Sachs each time asking for their help. They don't have a clue what's going on. Their standard response is to resubmit. So much for Apple's Customer Care Reputation!
Apple ID payment method is being rejected My mastercard is declined. I’ve tried multiple credit cards and still not working. There are 12 days to add applecare+ but I can’t do it😭 what should i do? Please help🙏🏻🙏🏻🙏🏻 [Re-Titled by Moderator]
Hello, I have tried many time to add my new card, however it keeps saying contact apple support, please help I try to download an app, takes me to a verification link, then I add my password, then I add my card info and finally it declines, and asks to contact apple support.